Excluded products are:
- Clearance and sale products;
- Products sold as seconds, floor stock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product;
- Upholstered and furniture products;
- Made to order products – products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer.
- All custom made to orders CANNOT be cancelled, returned or refunded unless 40% restocking fee is paid. As they are manufactured according to your specs, faulty will be replaced within 90 days.
All Products Must Return To:
Laverton Furniture Pty Ltd
Warehouse: 8B Costas Drive Hoppers Crossing VIC 3029 Australia
Items posted are at the customer’s cost and risk, and Laverton Furniture Pty Ltd shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.
Except as set out above, Laverton Furniture Pty Ltd shall not provide a refund or replacement if you simply change your mind, after 7 Days unless Laverton Furniture Pty Ltd chooses to do so at its absolute discretion.
If Laverton Furniture Pty Ltd does accept such cancellation, the customer must pay an amount of 25% restocking fee to Laverton Furniture Pty Ltd which in Laverton Furniture Pty Ltd reasonable view reflects the loss that Laverton Furniture Pty Ltd will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Laverton Furniture Pty Ltd shall set off this amount against any moneys already paid to us by the customer for this product, and refund the balance. For any cancellation charges over and above what has already been paid to Laverton Furniture Pty Ltd, the customer must pay such amounts to Laverton Furniture Pty Ltd within 7 days of Laverton Furniture Pty Ltd’s request to pay.
Incorrect Shipping Details:
Once placing your order no alterations or cancellations can be made. If you find you have entered the incorrect shipping details, please email us ASAP at and we will attempt to correct the mistake.
The Laverton Furniture Pty Ltd Team pride themselves in hand checking every item and thoroughly inspecting, all goods before they are sent out to you.
We do not offer refunds for change of mind or incorrect selection of size.
Laverton Furniture Pty Ltd is happy to help you out with a refund if the product you have purchased is:
- Significantly different from the description shown
- If it is faulty and can’t be easily fixed or replaced.
PayPal, Credit Cards, AliPay, AfterPay & ZipPay
If you wish to return your product/s to change of mind you are eligible for 7 Days for a credit only. Your credit note will last 12 months from the date of issue. You are only eligible to receive a full refund, if the goods are faulty and can’t be easily fixed or replaced or are not as described. When waiting for your item to be returned to our Warehouse please continue to pay your payments.
If you have a concern about an item you purchase at Laverton Furniture Pty Ltd, please visit our full standard terms and conditions of purchase at Terms & Condition for online purchases. Alternatively, you can submit a query or call customer care.
REFUND: Does take 15 – 21 working days to process from the day it is received back at warehouse.